U.S. employees spent 2.8 hours per week dealing with conflict, according to a 2008 study by CPP Inc. This amounts to approximately $359 billion in paid hours (based on average hourly earnings of $17.95), or the equivalent of 385 million working days!
That’s a lot of time and money on conflict.
Of course, you believe your employees are more productive than this! Even if they spend only 25% of the average on conflict (which might be dreaming) you are still losing close to an hour per day, per employee on protecting turf, gossiping, retaliating, talking to others, and preparing for the next round in the battle.
The study also shared that 25 percent of employees said that avoiding conflict led to sickness or absence from work. Equally alarming, nearly 10 percent reported that workplace conflict led to project failure and more than one-third said that conflict resulted in someone leaving the company, either through firing or quitting. Those negatives translate into real financial losses!
As a leader what can you do to lessen the impact of conflict? Here’s some ideas:
Conflict can have an impact on the bottom line as well as the health of your employees. Learn to handle conflict effectively instead of avoiding it.
Want coaching in managing conflict? Contact me at Valerie.MacLeod@HainesCentre.com