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How to ensure change "sticks" by investigating the content, processes and structures you need to add or modify.
Your organization is perfectly designed to give you the results you are getting today.
To get different results you need to review and update:
Content - the things that you can see like words in a report or on a screen.
Processes - the things that people do, like procedures. Processes extend over time. Examples are hiring, training, project approval, reporting.
Structures - organizes people, ideas or materials. Structure influences behaviors more than processes or content. Examples are organization charts, data bases, buildings, rules, reports. A deep structure is the organization's culture.
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