Relationships - Leading, motivating & building good business relationships

8 July 2014

Three Keys Ways to Keep Customers

8 July 2014, Comments: 2

It costs between 4 and 10 times more to acquire a new customer than to keep an existing one, according to The Chartered Institute […]


1 July 2014

The High Cost of Customer Complaints

1 July 2014, Comments: 1

High & Hidden A hidden cost associated with ignoring customer complaints could be costing you thousands of dollars per year in lost revenue. Boycotting […]


2 June 2014

Bringing on the “New Guy”

2 June 2014, Comments: 0

There’s a new “new guy” on the team. (I am using “new guy” to include both men and women.) As team leader, what do you […]


27 May 2014

Why Good Leaders Make You Feel Safe

27 May 2014, Comments: 1

Conflict is reduced when employees feel safe. But what do leaders do to create a feeling of safety? In a TED Talk, management theorist, […]


31 March 2014

You Can’t Shoot Them

31 March 2014, Comments: 0

If someone says there are no difficult people in their office, don’t believe them! There are difficult people everywhere – at work, at school, […]


24 March 2014

6 Ways to Quickly Get New Employees Contributing

24 March 2014, Comments: 0

When a new employee joins a team it takes time to get that person “up to speed” and contributing as a full team member. […]


3 December 2013

10 Common Problems in Team Meetings

3 December 2013, Comments: 0

Not staying focused on the purpose of the meeting. Often people do not stay focused because there is no clear objectives on which they […]


1 April 2013

Trust is important and how to build it

1 April 2013, Comments: 0

Most leaders know that team members must trust each so that they can perform at optimum levels. However, building trust is not clearly understood. […]


24 December 2012

Relationships? At work? Really?

24 December 2012, Comments: 0

No person is an island! When I work with individuals I do not treat the person as independent from the rest of the system. […]


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